Communication and collaboration technology is a digital platform that individuals, workgroups, and businesses use to share data and information with each other or with others. Communication and collaboration systems are used to meet the communication needs of individuals or groups at different times in different locations or in the same place. Individuals may communicate via messages sent at different times or exchange messages simultaneously.It also provides an integrated experience with centralized communications so that the customer in the store, the mobile customer service representative, the manager in the office, or a technician consulting a remote specialist feels valued and receives better service, engagement, and productivity. Communication and collaboration systems meet the needs of users to share information and act together at 3 essential levels: Coordination Cooperation Collaboration